It looks like you've hit your concurrency limit despite purchasing additional lines, and some calls are stuck as "N/A" or "queued." This may be due to a known intermittent issue with Vapi's outbound call system, sometimes related to SIP or network configuration. The best next step is to contact Vapi support at [support@vapi.ai](support@vapi.ai) with your organization details and call logs so they can investigate and resolve the issue for you.
Sources:
- [Vapi Changelog January 20, 2025](https://docs.vapi.ai/changelog/2025/1/20)
- [Vapi Outbound Calling Documentation](https://docs.vapi.ai/calls/outbound-calling)
- [Vapi Support Options](https://docs.vapi.ai/support)
- [Vapi Discord Support Thread](https://discord.com/channels/1211482211119796234/1372358449761091584)
Vapi Support Bot
05/27/2025, 3:28 PM
If your purchased concurrent lines are not working as expected and you're still hitting a concurrency limit, please:
1. Double-check your reserved concurrency on the [Vapi billing page](https://dashboard.vapi.ai/org/billing/add-ons) to ensure your purchase is reflected.
2. If the issue persists, promptly contact [support@vapi.ai](support@vapi.ai) with your account details and screenshots for direct assistance.
This ensures your issue is escalated and resolved by the technical team.
Sources:
- [Vapi Changelog January 20, 2025](https://docs.vapi.ai/changelog/2025/1/20)
- [Vapi Support](https://docs.vapi.ai/support)
k
Kyle Brunker
05/28/2025, 1:53 AM
Please provide the call ids from your call log that failed or show as N/A and we will investigate the issue. Also provide your org id.