Concurrent lines not working
# support
f
Bought concurrent lines yesterday still only 2 calls have been made idk what the hell is this i bought 11 lines yesterday and now its showing 21 in my organisation after making 11 calls in que only 2 calls have been done rest are NA and wow i got a email that limit reach what is this vapi are we dumb spending dollars to buy lines ?? https://cdn.discordapp.com/attachments/1376944746131620000/1376944746609639444/IMG_3825.jpg?ex=68372b39&is=6835d9b9&hm=44165c7e3e5a033ff4290a6a2754f59107b45a9271557b041b6fc7be5a57b4f8& https://cdn.discordapp.com/attachments/1376944746131620000/1376944747272212620/IMG_3826.png?ex=68372b3a&is=6835d9ba&hm=8fa37269d076d88e4a1f78852939f7071bf8c651d7ecf353bc25c5b1335f5077&
v
It looks like you've hit your concurrency limit despite purchasing additional lines, and some calls are stuck as "N/A" or "queued." This may be due to a known intermittent issue with Vapi's outbound call system, sometimes related to SIP or network configuration. The best next step is to contact Vapi support at [support@vapi.ai](support@vapi.ai) with your organization details and call logs so they can investigate and resolve the issue for you. Sources: - [Vapi Changelog January 20, 2025](https://docs.vapi.ai/changelog/2025/1/20) - [Vapi Outbound Calling Documentation](https://docs.vapi.ai/calls/outbound-calling) - [Vapi Support Options](https://docs.vapi.ai/support) - [Vapi Discord Support Thread](https://discord.com/channels/1211482211119796234/1372358449761091584)
If your purchased concurrent lines are not working as expected and you're still hitting a concurrency limit, please: 1. Double-check your reserved concurrency on the [Vapi billing page](https://dashboard.vapi.ai/org/billing/add-ons) to ensure your purchase is reflected. 2. If the issue persists, promptly contact [support@vapi.ai](support@vapi.ai) with your account details and screenshots for direct assistance. This ensures your issue is escalated and resolved by the technical team. Sources: - [Vapi Changelog January 20, 2025](https://docs.vapi.ai/changelog/2025/1/20) - [Vapi Support](https://docs.vapi.ai/support)
k
Please provide the call ids from your call log that failed or show as N/A and we will investigate the issue. Also provide your org id.
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