Waiting on Startup Program approval
# supportn
neelmehta247
05/27/2025, 3:58 PMHi! We were approved into the VAPI Startup Program and received an email requesting more details. We filled out those details but are yet to receive confirmation and credits for it. We haven't been added to the Slack yet either.
Wondering if anything else is needed from our end/when we'd be allowed in.
p
Praveen Nair
05/27/2025, 5:50 PMCan you send an email at [sahil@vapi.ai](sahil@vapi.ai) along with your email through which you registered?
n
neelmehta247
05/27/2025, 7:53 PMJust sent an email to you
v
Vapi Support Bot
05/27/2025, 7:55 PMThanks for following up! Since you've already emailed Sahil, I recommend also sending your details to [support@vapi.ai](support@vapi.ai) and mentioning your Startup Program status for faster assistance. You can additionally join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time updates. This should help expedite your approval and Slack access if there are any delays.
Source:
- [Vapi Support Documentation](https://docs.vapi.ai/support)
p
Praveen Nair
05/27/2025, 8:21 PMDone.
n
neelmehta247
05/27/2025, 8:24 PMThanks!
neelmehta247
05/27/2025, 8:25 PMStill getting this error when I use the coupon code from the email. Is there another code I should be using?
https://cdn.discordapp.com/attachments/1376952658555830514/1377019854095253705/Screenshot_2025-05-27_at_4.24.47_PM.png?ex=6837712d&is=68361fad&hm=ffee335d8c2e783b4a75a1fda4ded1113e1427b77a8d0fa6e86b10aee2766805&
v
Vapi Support Bot
05/27/2025, 8:25 PMYou’ve already completed the recommended steps by emailing both Sahil and support@vapi.ai. At this point, no further action is needed from your end—just keep an eye on your email and the Vapi Discord #support channel for updates on your approval, credits, and Slack access. If you don’t hear back soon, a polite follow-up via email or Discord is the best next step.
Source: [Vapi Support Documentation](https://docs.vapi.ai/support)
Source:
- [Vapi Support Documentation](https://docs.vapi.ai/support)
Vapi Support Bot
05/27/2025, 8:26 PMIf you're seeing "Coupon cannot be applied to this org," the best next step is to email [support@vapi.ai](support@vapi.ai) with your organization details and a screenshot of the error. Mention your Startup Program status and the coupon code you received. This will help the support team quickly investigate and resolve the issue for your specific account. You can also post in the [Vapi Discord #support channel](https://discord.com/invite/pUFNcf2WmH) for real-time assistance.
Sources:
- [Vapi Support Documentation](https://docs.vapi.ai/support)
- [Vapi Changelog October 19, 2024](https://docs.vapi.ai/changelog/2024/10/19)