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Spanish needs different Config?
# support
a
Hello VAPI Team, i'm trying to do some kind of interview in spanish but All i get in any message different from the start message is "Sorry, there was an error processing your request." Do I need some special config so VAPI can work in spanish? https://cdn.discordapp.com/attachments/1377061975002976306/1377061975728722132/image.png?ex=68379867&is=683646e7&hm=e7ce97cbee04640c7f1142cdb6a27eba96564174b4e79db4cb9bc4e33b66713c&
v
To use Vapi in Spanish, you need to set both the transcriber and the voice to Spanish-compatible models. For example, in your assistant configuration, use:
Copy code
json
{
  "voice": {
    "provider": "azure",
    "voiceId": "es-ES-ElviraNeural"
  }
}
Also, in the dashboard, set the transcriber provider (like Google or Deepgram) to Spanish or a multilingual model. This should resolve errors when processing Spanish input. See the [multilingual setup guide](https://docs.vapi.ai/customization/multilingual) for more details. Sources: - [Multilingual support documentation](https://docs.vapi.ai/customization/multilingual) - [Google transcriber setup](https://docs.vapi.ai/providers/transcriber/google)
To use Vapi in Spanish, make sure you select both a Spanish-capable transcriber (like Deepgram or Google) and a Spanish voice (e.g., Azure's 
es-ES-ElviraNeural
). Here’s a sample config for the voice:
Copy code
json
{
  "voice": {
    "provider": "azure",
    "voiceId": "es-ES-ElviraNeural"
  }
}
Check your assistant's settings in the dashboard to ensure these are set. If the error persists, double-check that all prompts and models are compatible with Spanish. [See more in the multilingual setup guide.](https://docs.vapi.ai/customization/multilingual) Source: - [Multilingual support documentation](https://docs.vapi.ai/customization/multilingual)
v
Message marked as helpful by @AFuentesG! 🎉
Message marked as helpful by @AFuentesG! 🎉
a
I did what you guys suggested but I'm still getting the same issue, now even on the first message. What could be tha cause and what can I do to solve this? https://cdn.discordapp.com/attachments/1377061975002976306/1377088505120948254/image.png?ex=6837b11c&is=68365f9c&hm=948343fefa00f57b9886aa33db57a26050f3c6eb517aeaaa932d310ec09abeba&
v
Thank you for confirming that you've set both the transcriber and voice to Spanish-compatible models. To help diagnose further, could you please let me know if you see any specific error details or logs in the Vapi dashboard or console when the error occurs? This information will help pinpoint the root cause. Source: - [Multilingual support documentation](https://docs.vapi.ai/customization/multilingual)
Try this actionable step: Double-check that your assistant's transcriber is set to a Spanish or multilingual model (like Google or Deepgram with Spanish selected), and your voice is set to a Spanish voice (e.g., Azure's 
es-ES-ElviraNeural
). Here’s a minimal config example:
Copy code
json
{
  "transcriber": {
    "provider": "google",
    "language": "es-ES"
  },
  "voice": {
    "provider": "azure",
    "voiceId": "es-ES-ElviraNeural"
  }
}
After updating, save and publish your assistant. If the error persists, try simplifying your initial prompt to a basic Spanish greeting (e.g., 
"Hola"
) to rule out prompt formatting issues. See the [multilingual setup guide](https://docs.vapi.ai/customization/multilingual) for more details. Sources: - [Multilingual support documentation](https://docs.vapi.ai/customization/multilingual) - [Google transcriber setup](https://docs.vapi.ai/providers/transcriber/google)
v
Message marked as helpful by @! AetherMind! 🎉
a
I made another assistant, super simple, I did it in English this time and I'm still getting the same issue. So it's not a system prompt problem o a config problem.
i kept the default settings
v
Thank you for your detailed updates. Since the issue persists even with a simple English assistant and correct configuration, could you please check the Vapi dashboard or console for any specific error messages or codes that appear when the error occurs? Sharing the exact error log will help us diagnose the root cause more effectively. If you need help locating the logs, let me know! Sources: - [Multilingual support documentation](https://docs.vapi.ai/customization/multilingual) - [Google transcriber setup](https://docs.vapi.ai/providers/transcriber/google)
a
I do need help locating the logs
v
To locate your Vapi error logs, you can use the following command to fetch them via the API:
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bash
curl https://api.vapi.ai/logs \
  -H "Authorization: Bearer <your_token>"
Replace 
<your_token>
with your actual API token. This will return recent logs, which you can review for error details. For more info, see the [logs API reference](https://docs.vapi.ai/api-reference/logs/get?explorer=true). Source: - [Vapi Logs API Reference](https://docs.vapi.ai/api-reference/logs/get?explorer=true)
To locate your Vapi error logs, you can use the following API call with your Bearer token:
Copy code
bash
curl https://api.vapi.ai/logs \
  -H "Authorization: Bearer <your_token>"
Replace 
<your_token>
with your actual API token. This will return recent logs, which you can review for error details. If you prefer using the dashboard and don't see a logs section, let me know and I can help you contact support for further guidance. Source: [Vapi API logs documentation](https://docs.vapi.ai/api-reference/logs/get) Source: - [Vapi API logs documentation](https://docs.vapi.ai/api-reference/logs/get)
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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