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not receiving transcript messages for the assistan...
# support
t
Hi I'm using Deepgram Nova 2 for doing transcriptions. I used to receive the 
transcript
message on the client for both the assistant and user. I had build my application around. Now, I am not receiving the 
transcript
message with the assistant 
role
which has caused a disruption in my application! However, I am seeing the transcript for both user and assistant in the call log. This is causing a lot of issues for me. Pls let me know how this can be fixed. My assistant id is dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
v
To restore assistant transcript messages to your client, ensure your assistant's 
clientMessages
configuration includes 
"transcript"
. You can update your assistant using the API like this:
Copy code
json
{
  "clientMessages": [
    "conversation-update",
    "function-call",
    "hang",
    "model-output",
    "speech-update",
    "status-update",
    "transfer-update",
    "transcript",
    "tool-calls",
    "user-interrupted",
    "voice-input",
    "workflow.node.started"
  ]
}
Send this payload to the PATCH 
/assistant/:id
endpoint for your assistant. If the issue persists after updating, please contact Vapi support for further help. Sources: - [Update Assistant (API Reference)](https://docs.vapi.ai/api-reference/assistants/update?explorer=true) - [Web SDK Events and clientMessages](https://docs.vapi.ai/sdk/web#message)
t
I've already done that
v
Since you've already set 
"transcript"
in your 
clientMessages
and still aren't receiving assistant transcript messages on the client, please contact Vapi support directly with your assistant ID and a description of the issue. Include that transcripts appear in the call log but not in the client event stream. This will help the support team investigate any backend or platform-specific issues affecting your assistant. Example message to support:
Copy code
Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.
Sources: - [Update Assistant (API Reference)](https://docs.vapi.ai/api-reference/assistants/update?explorer=true) - [Web SDK Events and clientMessages](https://docs.vapi.ai/sdk/web#message)
t
@User
v
Message marked as helpful by @taha! 🎉
k
Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
t
the issue isnt resolved
v
Since the issue persists despite correct 
clientMessages
configuration, please contact Vapi support with your assistant ID and a description of the problem. Use this template when reaching out:
Copy code
text
Assistant ID: dda0b39a-c5ab-4578-8b3b-9f9e224be8c1
Issue: Not receiving assistant transcript messages on the client, despite correct clientMessages config and transcripts visible in call logs.
You can email [support@vapi.ai](support@vapi.ai) or use the [Vapi support page](https://docs.vapi.ai/support) for fastest assistance. Sources: - [Update Assistant (API Reference)](https://docs.vapi.ai/api-reference/assistants/update?explorer=true) - [Web SDK Events and clientMessages](https://docs.vapi.ai/sdk/web#message) - [Vapi Support Options](https://docs.vapi.ai/support)
k
Sorry about that. Could you please provide a call id so we can review the logs for this issue?
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