Hello Vapi team, i need you to help. We suffered some data loss from VAPI side resetting our agents. Can I get them back? If yes, kindly direct me. thanks.

Thank you for reaching out. While Vapi performs regular data recovery tests, the documentation does not specify if agent data can be restored after a reset. For the fastest resolution, please contact [support@vapi.ai](support@vapi.ai) with details of the data loss. To help us assist you better, could you clarify if you have the agent IDs or names of the agents that were lost? Sources: - [GDPR Compliance & Data Recovery](https://docs.vapi.ai/security-and-privacy/GDPR) - [Vapi Support Options](https://docs.vapi.ai/support)

Was this data loss on the same account / same organization that you are currently in? If so, can you please provide the org id and possibly some older call ids if you have those too.

It happened on the same account that I am currently in.

Hey Prsicy, can you be more specific about what data has been lost and what you want us to recover? Do you have data from before or after the loss?

Yes, here is the Tool ID tool ID: 477eee57-db24-49fd-90a3-9915cdf83f9f Let me know if you can restore it ASAP

Hello Priscy, I have investigated the shared tool ID and discovered that it has been deleted. This appears to have been either by you or a member of your team. It is not attributable to Vapi. If Vapi were responsible for deleting the tool, it would have been replicated for 10k other users, which is not the case. Therefore, the deletion must have occurred on your end. I regret to inform you that it is unlikely that we will be able to recover your tool in the future. As a result, you will need to recreate it yourself.

Ok. i need help with this. We migrated agents to their own respective subaccounts but when I was to use my existing assistants to build the squads, it was displaying incorrect configuration https://cdn.discordapp.com/attachments/1377292053846954004/1383529412540235927/screencapture-dashboard-vapi-ai-squads-5f00db98-d8c9-47e7-b3b0-3d54042ee852-2025-06-14-20_30_19.png?ex=684f1fac&is=684dce2c&hm=d8e7ef88b6f854c4c641e9265cabbc91f80883dddc132c92d396b72eede9b744&

Hey Priscy, could you share the squadID? So I can take a look, what's the issue?