Unable to Login to Vapi Dashboard
# support
s
Tried logging in to Vapi just now (May 28th, 10:21AM EST) but every time I try to, an error that says "Sign In Failed" pops up. I made sure that the account credentials I used were correct in all of my attempts. What do I need to know to resolve this? https://cdn.discordapp.com/attachments/1377292437382365295/1377292437600604323/image.png?ex=68386f09&is=68371d89&hm=ff1a1560328320e5cf866fadf62f3684c21c47786dfe586b7148b335e7572bbe&
v
Thank you for sharing the details. Since your credentials are correct and you still see a "Sign In Failed" error, could you let me know if you have tried using an alternative sign-in method (such as Google, GitHub, or Discord) to see if the issue persists? If the problem continues, you can also reach out to [Vapi Support](https://docs.vapi.ai/support) for direct assistance. Source: - [Vapi Support](https://docs.vapi.ai/support)
s
@Vapi Support Bot No I haven't tried it. I don't have an account with those.
v
Since you do not have accounts with Google, GitHub, or Discord, the best next step is to contact Vapi Support directly for help with your login issue. You can email them at [support@vapi.ai](support@vapi.ai) or use their [support page](https://docs.vapi.ai/support) to submit your request. Be sure to include details about your failed login attempts and the error message for faster assistance. Source: [Vapi Support](https://docs.vapi.ai/support) Source: - [Vapi Support](https://docs.vapi.ai/support)
Thank you for confirming you don't have accounts with Google, GitHub, or Discord. Before escalating to support, have you tried using the "reset the password" option on the login page to see if that resolves the sign-in issue? If not, please try resetting your password. If the problem persists, you can contact [Vapi Support](https://docs.vapi.ai/support) for further assistance. Source: - [Vapi Support](https://docs.vapi.ai/support)
c
Could you please provide the email address the account is associated with?
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