false silence timeout
# supporta
atharane
05/29/2025, 1:41 PMwe have encountered multiple issues, where the call ends beacuse of silence timeout (25s) even when the user is speaking
callids: 283a43fc-98a0-4d5f-800f-df619876dc24 , 7455ed51-79e1-4abb-9353-679b3bf0378e
v
Vapi Support Bot
05/29/2025, 1:44 PMThank you for reporting the false silence timeout issue. To help diagnose this, could you confirm if the user's audio is being captured and transcribed correctly in the call logs for the affected calls (e.g., do you see user speech in the transcript before the timeout occurs)?
Source:
- [Call ended reasons (Vapi documentation)](https://docs.vapi.ai/calls/call-ended-reason)
Vapi Support Bot
05/29/2025, 1:44 PMThank you for reporting the false silence timeout issue. To help diagnose this, could you confirm if the user's audio is being captured and transcribed correctly in the call logs for the affected calls (e.g., do you see user speech in the transcript before the timeout occurs)?
Source:
- [Call ended reasons (Vapi documentation)](https://docs.vapi.ai/calls/call-ended-reason)
k
Kings_big💫
05/29/2025, 2:39 PMI've passed the issue on to the executives, and we're working to get it resolved soon. Thank you for your patience and understanding.
c
Chiranjeet Mishra
06/02/2025, 12:44 PMCan you use deepgram as your transcriber?
a
atharane
06/03/2025, 10:49 AMwe have switched from deepgram because, it was resulting in too many
Call.in Progress.error Assistant Did Not Receive Customer Audioc
Chiranjeet Mishra
06/04/2025, 6:26 AMCan you send some latest call_ids?