Transfer call not called/failed
# supportr
Randy
05/29/2025, 10:43 PMCould someone take a look at this call ddf492a7-3c53-4a97-a84b-2ecf4d13c7bb and let me know if this was a transfer tool call failure? Or did the agent not call the tool at all
Thanks!
cc @yian
k
Kings_big💫
05/30/2025, 6:56 AMCould you please provide more information?
Kings_big💫
05/30/2025, 6:56 AMTo help track down this issue, could you share one or two:
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
c
Chiranjeet Mishra
05/30/2025, 11:12 AMHey Randy, Assistant didn't triggered the transfer tool. You have to do rework on your prompt.
3 Views