Support Ticket - Call ID: d95623fc-971c-4723-bb80-...
# support
a
Issue: Structured data extraction failure - all fields populated as "None" despite successful appointment booking Call Summary: Service: Full-body pod session Appointment: Successfully scheduled for next day morning slot Location: Light Lounge Arvada, Colorado Additional Services: Text reminder requested Call Outcome: Successful appointment booking Problem: The structured data fields are all showing "None" when they should contain appointment and outcome information based on the call flow. Expected Data Structure Should Include: Call outcome status Appointment scheduling details Follow-up arrangements Service type selected Action Required: Debug data extraction system Ensure appointment details are properly captured in structured format
k
This happens because the call analysis prompts or JSON schema aren’t properly configured, or the post-call webhook isn’t correctly processing the end-of-call report, review these setups to ensure appointment details are captured accurately. https://docs.vapi.ai/assistants/call-analysis