Dear Support Team, We’ve noticed that updating the server settings—specifically timeoutSeconds—on a phone number no longer has any effect. Previously, we were able to configure a longer timeout to allow for additional data fetching before a phone call began. However, it now consistently defaults to 7.5 seconds, regardless of the value we set. This limitation is impacting our ability to prepare the necessary data before call initiation, which is critical for our use case. We rely on setting a higher timeout in certain situations where the backend needs a bit more time. Could you please investigate this issue and restore the previous behavior, where timeoutSeconds was configurable and respected? We’d greatly appreciate your help in resolving this.

Hi hendricmartens, Based on the information provided, it appears that your issue with the

timeoutSeconds

setting on a phone number might be related to recent updates in the Vapi platform. According to the [changelog from May 20, 2025](https://docs.vapi.ai/changelog/2025/5/20), the maximum

timeoutSeconds

value for server configurations has increased to 300 seconds, which should allow a longer duration than 7.5 seconds. However, if your settings are not taking effect, it could be a temporary issue or an incorrect configuration. To troubleshoot, ensure the following: 1. Verify that the changes are being saved correctly in the system. 2. Check the server URL configuration level priority: - Ensure you have set the timeout at the correct level (e.g., phone number, assistant, or function) and have confirmed its priority level is appropriate according to the [server URL priority](https://docs.vapi.ai/server-url/setting-server-urls#URL-Priority). 3. Ensure there are no overriding settings at a higher priority level that could be resetting the timeout value. If further issues persist despite these checks, it might be beneficial to review any configuration or implementation logs that could give insight into why the setting isn't being respected.

checked it, there are no overriding settings

Hey, by default you are only given 7.5 seconds to answer assistant requests. You cannot extend the time period because you also need the time to breathe and set up the calls. In case you need more time, using live call control, you can add the data later. Meanwhile, you can send the responses back using half or a placeholder assistant to initiate the call or conversation.

@Shubham Bajaj thanks for the answer - unfortunately we can not add the data later because we decide multiple things based on the gathered data (e.g. which assistant to use, which greeting to play, ..). So we dont see a way how it would work otherwise than increasing the waiting period. Really would appreciate if you guys took this into account in the next updates

Let me see what can be done for this. Until then, this is the solution.