Hi @Vapi @Vapi Support Bot , We are currently dealing with a client who are handling their inbound voice calls through Genesys Cloud so we are exploring the possibility of routing these calls to Vapi AI. Our objective is to leverage Vapi's AI capabilities to handle and respond to incoming voice interactions that originate from our Genesys system. Could you please confirm if there is any existing integration between Vapi AI and Genesys Cloud? If not, do you provide any APIs or mechanisms that would allow us to forward or bridge calls from Genesys to Vapi? Any documentation, technical guidance, or suggestions would be greatly appreciated.

Thank you for your inquiry. There is currently no official, direct integration between Genesys Cloud and Vapi AI in the documentation. However, Vapi supports SIP integration and dynamic call transfers, which can be used to bridge calls from other platforms. Could you confirm if your Genesys Cloud environment supports SIP trunking or programmable call routing? This will help determine the best approach for integrating with Vapi AI. For reference, you can review Vapi's [SIP integration](https://docs.vapi.ai/phone-calling), [call forwarding](https://docs.vapi.ai/call-forwarding), and [dynamic call transfer](https://docs.vapi.ai/calls/call-dynamic-transfers) documentation for technical guidance. Sources: - [Call Handling with Vapi and Twilio](https://docs.vapi.ai/calls/call-handling-with-vapi-and-twilio) - [Dynamic Call Transfers](https://docs.vapi.ai/calls/call-dynamic-transfers) - [Call Forwarding](https://docs.vapi.ai/call-forwarding) - [Phone Calling (SIP integration)](https://docs.vapi.ai/phone-calling)

Hey, You can check out this guide: for details on integration. Note: This is a standard guide used by many telephony providers, so it should be helpful.

Hi @Shubham Bajaj jst a follow up question on this - lets say we have sucessfully established the SIP trunking between genesys and vapi then calls comes to genesys it is then directed to vapi via SIP, now do i have the ability here to pass the assitant config dynamically. So like for web sdk we can start a call by passing dynamic assistantOptions so same way i need to pass dynamic assistant config (which i need to fetch from my backend server) when call is directed to vapi via SIP through genesys. Is this possible if yes can you propose a soltion in steps how do i achieve this

Hey Sahil, you can follow this documentation