Hello, We are currently in the testing phase and considering subscribing to the $1000/month plan. Before moving forward, we would like to clarify one point: If we subscribe to this plan and do not use the full 7500 minutes within the month, are the unused minutes carried over to the following month, or are they reset at the start of each new billing cycle? Thank you in advance for your help!

Vapi uses a pay-as-you-go model, so there’s no rollover of unused minutes, charges are based on actual usage, not fixed monthly minute allotments.

Hi, Thanks again for your reply. However, I feel the core of my question wasn't addressed. I fully understand that Vapi uses a pay-as-you-go model in general. However, the $1000/month "Startup" plan clearly includes 7,500 bundled minutes — and this is separate from the per-minute pricing model. We are interested in this plan not for the pricing, but for the 100 concurrent calls it enables — which is critical for us. That said, since we are still in a testing phase, it’s important for us to know: 👉 Do the 7,500 included minutes roll over to the next month if they are not used? Or are they lost/reset at the end of each billing period? This is a simple but crucial question for our planning. We want to avoid wasting value during the months with lower usage, which is why we need a direct answer to this. Looking forward to your clarification 😁

No, it will not roll over to next month.

Thanks for the clarification 😁 Have a nice Day !