The AI agent is making frequent spelling mistakes when handling customer details, especially names. For example, if a customer says "Kanhaiya", the AI sometimes records or repeats it as "Kniya", which is incorrect and unprofessional. These types of errors can lead to confusion and a poor customer experience. It’s important to improve the AI's accuracy in recognizing and processing names correctly, especially those with regional or less common spellings. Please look into this issue and take necessary action to enhance the AI’s language and recognition capabilities.

To improve the accuracy of your AI agent in handling and processing names, consider the following steps: 1. **Transcription Model**: Switch to a more accurate transcriber. Based on previous discussions, Deepgram Nova-3 has been recommended for handling names better. 2. **Prompt Specificity**: Ensure system prompts and node prompts are specific enough to contextualize the AI's tasks. You can make adjustments to these prompts within the Vapi dashboard to help the AI process the input correctly. 3. **Custom Keywords**: Add custom keywords or phrases that include common regional or non-English name variations to improve the AI's recognition capabilities. 4. **Voice Test Suites**: Use the voice test suites to test different name pronunciations and other variables by navigating to Test > Voice Test Suites in your dashboard. This will help identify issues in controlled scenarios. 5. **Logs and Call Analysis**: Utilize Call Logs and API Logs to monitor where the errors are occurring and cross-check against expected outcomes. This can help identify patterns or specific phonetic challenges your AI is facing. These changes should enhance your AI's ability to process names accurately and improve the overall customer experience. For further details, you might find this [debugging guide](https://docs.vapi.ai/debugging) helpful.

also if you know ahead some words that the agent has trouble with add this to the rules of the assistant For example To ensure the assistant pronounces "WWW" correctly, add a replacement rule to your voice formatting plan: { "type": "exact", "key": "WWW", "value": "double-u double-u double-u" }

i want it should be acurate because email should not worng othervise it will not able to book appointment

this is a agent is connected to a phone number or its like a web or app assitant ?

it will the phone call i dont want to give form link to give customer for just getting email otherwise what is the point of ai appointment booking agent

Have your Vapi assistant clearly ask for the email, spell it back to confirm, use robust speech-to-text for accurate transcription, validate the email format with backend checks, and thoroughly test the flow to ensure error-free booking..

is there any way to connect support team one -one call ? i am not getting how to achive this

Hey, Would you be available to schedule a brief call at your earliest convenience so that we may discuss this matter in detail? Please use the following link to book a suitable time: