Assistant does not great them by name. Example Prompt: Hi my name is Alex is this {{name}} Can I not use variables this way when using Outbound settings to make a call?

Yes, you can use variables like

{{name}}

in your prompt when making outbound calls with a CSV file, as long as your CSV column headers match the variable names exactly. For example, your CSV should look like:

name,phone
John,+11234567890

And your prompt should use

{{name}}

(not

{{ Name }}

or any other variation). Double-check for typos or extra spaces in your CSV headers and prompt. If the issue persists, try re-uploading your CSV and ensure the assistant is mapped to the correct variables as described in the [documentation](https://docs.vapi.ai/calls/outbound-calling#uploading-your-csv-file-to-the-dashboard). Source: - [Outbound Calling Documentation](https://docs.vapi.ai/calls/outbound-calling#uploading-your-csv-file-to-the-dashboard)

this is what im currently doing

To use {{name}} in outbound prompts, you must pass the variable via the assistantOverrides.variableValues field in the API request otherwise, it won’t be replaced during the call..

So it won’t work using the outbound settings in the dashboard even though the docs say it’s suppose to work

It will work best when you create a call through the API to the /call endpoint