Problem with inbound call
# support
m
Hi, I just connected a new number using SIP from a Polish provider, zadarma.com, and now when I make a call to this number, the assistant from VAPI picks up and says to contact support. I don't know why this is happening Phone number ID: c6d9e9e5-c236-4785-bf61-5c51152f4c61
v
Suggestion: Please check that your Zadarma number is correctly assigned to your intended assistant in the Vapi dashboard: 1. Go to Build > Phone Numbers in your Vapi dashboard. 2. Click on your Zadarma number. 3. In the Inbound Settings section, make sure your desired assistant is selected. If the assistant is not assigned, the system may default to a generic message like "contact support." After updating, test the inbound call again. [See Zadarma SIP integration steps](https://docs.vapi.ai/advanced/sip/zadarma) Source: - [Zadarma SIP Integration – Vapi Documentation](https://docs.vapi.ai/advanced/sip/zadarma)
m
Can i add number from zadarma using VAPI interface or only using API ?
n
@magtppe I believe VAPI has a document on how to connect Zadarma. But, be advised that I've received several complains from Zadarma customers that indicated the Zadarma now requires full SIP registration to properly work (in some regions), so I would suggest contact Zadarma support first to get a proper understanding of the issue.
m
I fix the problem, i didn't selected "add plus before number"
n
Sounds reasonable
k
Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue