Missing call recordings
# support
l
Hi, since today, all my call recordings haven't been sent to my s3 bucket. I haven't made any changes in configuration so I don't really understand what's happeing. The recordings are not available in the dashboard or in my bucket. I would really appreciate some insight on what's happening since we must keep all recordings for regulation compliance.
v
Since your call recordings are missing from both the dashboard and your S3 bucket, and you haven't changed your configuration, this may indicate a platform-side issue. I recommend contacting [Vapi Support](https://docs.vapi.ai/support) immediately with details about your account and the missing recordings to ensure compliance and prompt investigation. You can also check the [dashboard (Observe > Call Logs)](https://dashboard.vapi.ai/calls) for any updates or restored access as recent changes have affected how recordings are accessed. Sources: - [Call recording documentation](https://docs.vapi.ai/call-recording) - [AWS S3 integration documentation](https://docs.vapi.ai/providers/cloud/s3) - [Changelog April 29, 2025](https://docs.vapi.ai/changelog/2025/4/29) - [Vapi Support](https://docs.vapi.ai/support)
k
Check that recording is enabled, your S3 credentials are still valid, and that your webhook is receiving the end-of-call events..
l
I checked and everything is still the same. This is what I have been receiving:
and now is missing
when i call https://api.vapi.ai/call/"call_id"
@Kings_big💫
Sorry, my cloud engineering team had wrongly deleted the credentials for VAPI to put objects in the S3 bucket. Everything is solved now
k
Glad it’s solved