Query Tools not working: only one query tool allow...
# support
r
Hi guys, I am having issues with the Query Tool. 1. The Query Tools are NOT being triggered in the Chat function in the web dashboard. 2. For the Voice Call, one query tool is being triggered, but one is not. I have tried multiple file formats (PDF, docx, txt) but they all do not work, for this specific query tool. Also creating new Query Tools does not solve the issue. The assistant does not seem to know when to trigger it? The Query Tool id is 36a67773-be6c-46a3-baef-ab469528115a. I think the prompt of both the Tool and the Knowledge Base are well written. Call ids: efae9447-6924-4b1d-b754-9bca1071d7c6 and 3fcf6df2-6430-4349-91ad-7253a3283a12 and 289bd588-263b-473a-9ea5-df4580f22e82. It happens when I use two Query Tools at once.
c
Hey! To help track down this issue, could you share for each call IDs (voice calls): - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
For chat function can you share the testID or sessionID?