Are background messages supposed to cut off the au...
# supporta
ar
06/11/2025, 7:23 PMI've asked about this before but still not super clear.
I have a background message that im sending but whenever i do it, the bot just stops and you need to call on it to start again.
What is the way to fix it. I am using the default office background noise, but I don't think this should be an issue.
c
Chiranjeet Mishra
06/11/2025, 10:52 PMHey! To help track down this issue, could you share:
- The call ID
a
ar
06/12/2025, 12:47 AMYes, here is the call id: 06290061-0ace-4573-9e63-3e03c9243631
ar
06/12/2025, 12:47 AMbut it happens very often
ar
06/12/2025, 12:47 AMalso if u cant listen to the audio since it's private, i can send you link if you need
ar
06/12/2025, 12:48 AMbut you'll notice it says "may I have" and stops and that is when i send it a BG message
c
Chiranjeet Mishra
06/13/2025, 3:29 AMPlease send the link for the audio. It will help with the investigation
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