System messages are being spoken in dialogue
# support
v
Hi again! Again I have a problem, or it's just so to be. So, during the conversation, sometimes, I'm getting messages like this talked by assistant: User Yes. Hello? AI Hello. This is Lily. An AI assistant calling on behalf of Dental Supply. This call is recorded for quality and training purposes. Am I speaking with CoolSmile? User Yeah. It is, uh, CallSmile. What's this about? AI Great. Tool code. Print. Default API. Default. I wrote in prompt not to do that but still keep getting that(( Does someone know how to fix that? Call id: 4264aad7-f5b0-4ecb-87f5-6659f383495c
c
Modify the prompt to only respond with the tool result. Whenever you need to use the tool to fetch information, use a prompt similar to this example:
Copy code
"Use the 'coldcallsknowledgebase_tool' to give a high-level description of what Dental Supply does. Do not emit 'tool_code' or any technical information when initiating the tool call"
v
Okay, will try! Thanks!
c
checking in, how is it going?
v
I changed my tactic and don't use knowledge base tool anymore
c
If you have any additional questions, feel free to reach out!
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