i am trying to log in to vapi account its asking veriff for verification , and taking a lot time around 1 hour has been gone and stucked at this screen i tried multiple times same issue i get please tell ,e how to fix this https://cdn.discordapp.com/attachments/1382591188686737438/1382591189571862578/image.png?ex=6889ac62&is=68885ae2&hm=e97b2a0a6bd021b8bd73ca8541d17911122d2d5f6e0741e28afe4eb81666b2d7&

If your Vapi login is stuck on the Veriff identity verification screen for over an hour, the best step is to contact Vapi support directly for assistance. - Email: [support@vapi.ai](support@vapi.ai) - Or join their [Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time help. This will ensure your issue is addressed promptly by the Vapi team. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

Send your vapi registered email address

yuvanshu.sharma@asoins.com

Working on it

thanks for your consideration king, hope you will resolve my problem , waiting to listen something good from you soon @Kings_big💫

Not sure if adding to an existing support request is what you expect, but I have the exact same issue. My email is james.bloor@distinction.studio - thanks in advance

Hey Yuvanshu, Your account issue has been resolved. Now you can try to login again. Let me know how it goes for you.

Thanks, I'm back in 🙂

Marking this ticket as Solved ✅

yeah it works now for me , thanks a lot@Shubham Bajaj

@Kings_big💫 please help me in this flavio.gonzalez@edenred.com

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry. 

The link it was ok and my access just worked yesterday. Now I'm facing the same situation again. Could you please help me?

You are welcome.

Message marked as helpful by @st._.elsewhere! 🎉

@Shubham Bajaj Im having the same issue; (Sales@ValkyrieAdvertising.Life) can you please help me access my account too? I’m have the same problem. https://cdn.discordapp.com/attachments/1382591188686737438/1385799306736570398/IMG_3615.jpg?ex=685761ad&is=6856102d&hm=dae5f7b10bb788108e45544c5920b9fbf1c3fe75dabfb1478d10f997ec83dca6&

ive also got the same issue as well The verification screen was up for 45 mins email is ahmedm@allinit.com.au

Hi @Shubham Bajaj The link just worked for 1 day. Now I'm facing the same situation again. Could you please help me? flavio.gonzalez@edenred.com

Fixed, can you try once again?

Hi @Shubham Bajaj The link just worked for 7 days. Now I'm facing the same situation again…..it’s impossible work like this. Could you please help me? And How we can solve this definitely? flavio.gonzalez@edenred.com

Hey Flavio, I've unblocked your account. If it happens again, please DM me directly. I'll resolve it immediately, but I'm sure it won't happen again for you.

@Shubham Bajaj Unable to Login – Facial & CNIC Verification Loop I am facing an issue while trying to log in to my Vapi account. Each time I attempt to sign in, the system asks me to complete facial and CNIC verification. I have submitted both successfully multiple times, but after verification, the same prompt reappears, and I am unable to proceed further. https://cdn.discordapp.com/attachments/1382591188686737438/1408453144651894875/Vapi.jpg?ex=68a9cbb5&is=68a87a35&hm=6b20c9f3526e3b5dec99f4d28eeab17885f72f34ba6eff5b8ed5f927c90ab449&

I sincerely apologize for the delayed response to your support request. We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week. I'm closing this older ticket, but if your issue still needs attention, please: Reply with 'REOPEN' or Email support@vapi.ai with any updates I'll personally ensure your new request gets prompt attention. Thank you for your patience. Best regards, Vapi Support Team