When the AI Voice Agent on VAPI transfers a call to a human agent, I want to handle cases where the human agent doesn’t answer or isn’t available — ideally routing the call back to the AI or triggering a callback flow. Is it possible to fully handle this logic in n8n (including any fallback, retry, or callback handling)? It this even possible at all? Looking for best practices or examples.

Vapi supports dynamic call transfer failover logic via webhooks and fallback plans, but there is no official example for handling the entire flow directly in n8n. You can use n8n to process Vapi webhooks and implement custom logic, but details on best practices for this specific integration are not documented. Could you clarify if you already have n8n set up to receive webhooks from Vapi, or are you looking for guidance on how to connect Vapi events to n8n workflows? Sources: - [Dynamic Call Transfers – Vapi Documentation](https://docs.vapi.ai/calls/call-dynamic-transfers) - [Call Forwarding and Fallback Plans – Vapi Documentation](https://docs.vapi.ai/call-forwarding) - [Server Events and Webhooks – Vapi Documentation](https://docs.vapi.ai/server-url/events)

Yes, by integrating with a telephony provider like Twilio, monitoring call status, detecting no answer events, and routing the caller back to the AI or triggering a scheduled callback, all within a no-code n8n workflow..

Could you elaborate a bit further on this? How can i set this up on Twilio and n8n?

Set up Twilio with a statusCallback to detect no answer events, then use n8n’s Twilio Trigger and logic nodes to route the caller back to Vapi or schedule a callback, enabling automated handling of missed calls without writing code..

Hey checking if this is resolved/solved for you?