Trying to buy credits but won’t let me
# support
s
Hi, there is a bug in your billing area. I’m trying to purchase new credits and it won’t let me. Has a “Loading captcha” button stuck in an infinite loading loop. Also another red banner at top of billing page saying “Your wallet is frozen. Please purchase more credits to continue using VAPI.”
v
Thank you for reporting this issue. To help us resolve it quickly, could you let us know which browser and device you are using when you encounter the "Loading captcha" loop on the billing page? If you haven't already, you can also report this bug directly to our support team at support@vapi.ai for faster assistance. Sources: - [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30) - [Vapi Support Options](https://docs.vapi.ai/support)
k
Message @Sahil
c
Can you try icognito mode?
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