Credits not recognized
# support
g
Heyo - platform said ew were out of credits so i loaded credits and then did it again and its saying "Past Due" and not applying the payments to the Credit Ballence so we cant use anything.....think yall can help?
k
Message @Sahil
k
Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.