Assistant failed: elevenlabs issue
# supports
shai
06/19/2025, 10:42 AMI have an error because of no credits on 11labs BUT this assistant is NOT with 11labs voice. anyone?
v
Vapi Support Bot
06/19/2025, 10:44 AMSuggestion:
Check your Vapi account's provider keys and remove or disable the ElevenLabs API key if you are not using ElevenLabs voices. This will prevent the platform from attempting to use ElevenLabs as a fallback TTS provider and should resolve the "no credits on 11labs" error, even if your assistant is set to another voice provider.
To do this:
1. Go to the [Vapi Provider Key section](https://dashboard.vapi.ai/keys).
2. Remove or disable the ElevenLabs API key.
If the issue persists, double-check your assistant's voice configuration to ensure it does not reference ElevenLabs anywhere.
Reference: [Vapi ElevenLabs Custom Voice Guide](https://docs.vapi.ai/customization/custom-voices/elevenlabs)
Source:
- [Vapi ElevenLabs Custom Voice Guide](https://docs.vapi.ai/customization/custom-voices/elevenlabs)
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shai
06/19/2025, 11:40 AMI am using elevenlabs for some assistant, and they have issue as well
k
Kings_big💫
06/19/2025, 1:10 PMTo help track down this issue, could you share one or two:
- The Assist ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
s
shai
06/19/2025, 2:02 PMall my assistants not working-those connected to 11labs are just not talking(no errors) . and assistant id: 8688f965-5e6f-4868-baf8-399d148dcad1 is using Vapi voice but shows this error: An error occurred in this call: An error occurred in this call: pipeline-error-eleven-labs-voice-not-found
k
Kings_big💫
06/19/2025, 2:20 PMLooking into it
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Vapi
06/20/2025, 8:46 PMHey there! To help us troubleshoot this issue, could you please share the call ID?
This information would be incredibly helpful in determining the cause of the problem.
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shai
06/22/2025, 7:16 AM9cb447ce-2872-4a0a-b7bf-50a5a3563a54
shai
06/23/2025, 11:20 AMHi any update? My assistants down. Please
v
Vapi
06/23/2025, 8:12 PMHey Shai,
Apologies for responding delayed because of the weekend. I couldn't respond earlier.
Vapi
06/23/2025, 8:12 PMI'm looking into your issue now.
Vapi
06/23/2025, 8:17 PMHey, can you please change your organization channel to daily? Your issue will be resolved. As of now, it's deployed to daily channel and not in weekly, that's why you are still facing this issue.
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shai
06/24/2025, 3:41 PMit is on daily
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Vapi
06/25/2025, 8:24 PMCan you share one latest call_id?
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shai
06/26/2025, 5:16 PMc90aca33-e5bd-4286-b8d5-4942cc5f656d
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Vapi
06/29/2025, 8:09 PMHey Shai, I understand this can be a bit frustrating. Since you're using your own 11labs credentials, you'll need to add the voice uYXf8XasLslADfZ2MB4u to your account for it to work. Let me know if you need any help with that.
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