Phone numbers not showing in call logs
# support
m
Hello, I have an issue where we cannot see the phone numbers of the leads in phone logs, but the DID we used to call the leads. As you can see in the picture, same number repeats multiple times, although the calls are all towards different destinations. Org id: 826a34d2-a357-4e36-8b02-06a04aaec769 https://cdn.discordapp.com/attachments/1385487180776079431/1385487181291982989/534afe81-6de2-4f5d-9819-a456d2ea0704.png?ex=68563efd&is=6854ed7d&hm=5c8bec0faecdf4001847dbb1abf19fa5f95bb79dbba906b4e8e5b59cd6b230e9&
k
Could you show me where exactly the number is repeating? In the customer number section, I can see that they are different numbers as they go down the list for all these inbound calls.
m
@Shubham Bajaj @Sahil On "customer phone number" it actually shows our numbers that we are using to call, not the client's numbers! Please check as we need that parameter to be client's number, it works faulty! https://cdn.discordapp.com/attachments/1385487180776079431/1387671344187183235/image.png?ex=685e3126&is=685cdfa6&hm=b81d699296efc59eeb1be7c13a37a9c3599de679fcb777bb8f9d4c46da27458c&
s
Share one sample call_id, most likely we are getting the wrong number from telephony provider.