Workflows - End Call + Transfer Defaulting to Elli...
# supportd
Daco
06/20/2025, 3:50 AMHi support team, we're trying to to build out a workflow, leveraged one of the templates just to play around.
We specifically want an Australian voice, using 11 labs has proven to be the best so far.
The issue we're encountering is that when the workflow hits sthe End call or Transfer call node, we get the devault "Elliot" vapi voice instead of the 11Labs voice we've chosen in every other node..
Workflow ID:e058c631-019e-48f2-8a81-1a9327d1a38b
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Vapi Support Bot
06/20/2025, 3:51 AMThank you for sharing the details. To help troubleshoot, could you confirm if your ElevenLabs voice is set as the default voice in your assistant's main configuration, or is it only specified in individual workflow nodes? This will help determine if the issue is related to global vs. node-specific voice settings.
Sources:
- [Custom voices documentation](https://docs.vapi.ai/customization/custom-voices/custom-voice)
- [ElevenLabs integration guide](https://docs.vapi.ai/customization/custom-voices/elevenlabs)
- [Hangup node documentation](https://docs.vapi.ai/workflows/nodes/hangup)
- [Transfer node documentation](https://docs.vapi.ai/workflows/nodes/transfer)
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Daco
06/20/2025, 3:59 AMFrom what I can see, Workflows don't have a "main configuration" like Assistants?
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Aditya
06/20/2025, 7:01 PMHey! To help track down this issue, could you share:
- The call ID
-
This would really help us figure out what went wrong!
Aditya
06/20/2025, 7:02 PMI knew you have shared workflow ID, but I also need to check runtime call logs as well before reaching to any conclusion.
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Daco
06/23/2025, 1:24 AMHi Shubham, thanks for replying, one of the call IDs is:
73e4c260-1d9f-4b50-b58d-87ac3cbc2a16
This is one we set up with minimal nodes to reduce complexity in troubleshooting, we set our preferred 11labs voice in all nodes but there is no option for the end-call or transfer nodes.
It seems to be that just defaults to Vapi:Elliot ?
Daco
06/23/2025, 10:31 PMHey Shubham is there anything else you requrie to assist troubleshooting?
Feel like we're missing something very obvious otherwise more people would be having the same issue?
Daco
06/23/2025, 11:54 PMHey @Shubham Bajaj - just checked now and there is a "Global Voice" option within workflow that works now! Thanks!!
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Aditya
06/24/2025, 12:45 AMHey Daco! We value your feedback and listen to it carefully. Based on your input, we implement the necessary changes. This cycle will continue: you share your feedback, we listen, verify, evaluate, and implement. Please let me know if there's anything else missing or if anything doesn't meet your expectations. I'm here to work on it and resolve any issues for you.
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Daco
06/24/2025, 12:48 AMThanks a lot mate, that's fantastic
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