All my assistant calls suddenly fail
# support
r
The assistant suddenly started dropping the calls with this error: An error occurred in this call: pipeline-error-eleven-labs-500-server-error
v
Thank you for sharing the error details. The
pipeline-error-eleven-labs-500-server-error
usually points to an issue with the Eleven Labs provider, such as a temporary outage or a configuration problem. To help diagnose further, could you let me know if you recently changed your Eleven Labs API key or configuration, or if this issue started without any changes on your end? Sources: - [Vapi Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason) - [Assistant Hooks](https://docs.vapi.ai/assistants/assistant-hooks)
s
Are you using vapi 11labs key?
r
@Sahil No. I am using vapi as a voice provider.
c
hey can you share the call_id?