Getting the following error for all my assistant calls:
An error occurred in this call: pipeline-error-eleven-labs-500-server-error
v
Vapi Support Bot
06/20/2025, 9:44 AM
Actionable Step:
Check your ElevenLabs API key and subscription status in the ElevenLabs dashboard, then re-enter your API key in the [Vapi Provider Key section](https://dashboard.vapi.ai/keys) and save. If the error persists, contact Vapi support with your call ID and account email for further investigation, as this error indicates a server-side issue with the ElevenLabs provider that may require their intervention.
Sources:
- [Vapi: Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason)
- [Vapi: ElevenLabs Custom Voice Integration](https://docs.vapi.ai/customization/custom-voices/elevenlabs)
k
Kings_big💫
06/20/2025, 11:32 AM
To help track down this issue, could you share one or two:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!