Calls not working - eleven labs 500 error
# support
d
Getting the following error for all my assistant calls: An error occurred in this call: pipeline-error-eleven-labs-500-server-error
v
Actionable Step: Check your ElevenLabs API key and subscription status in the ElevenLabs dashboard, then re-enter your API key in the [Vapi Provider Key section](https://dashboard.vapi.ai/keys) and save. If the error persists, contact Vapi support with your call ID and account email for further investigation, as this error indicates a server-side issue with the ElevenLabs provider that may require their intervention. Sources: - [Vapi: Call Ended Reasons](https://docs.vapi.ai/calls/call-ended-reason) - [Vapi: ElevenLabs Custom Voice Integration](https://docs.vapi.ai/customization/custom-voices/elevenlabs)
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!