I need help with service
# support
t
First. Not enough time to set up and test the service. Second - created a workflow, but the agent does not adhere to the order of questions, starts making up his own ideas, asking questions that are not in the task. I'm checking by calling from my mobile number to check how everything works. Help me figure it out
k
Ensure your agent adheres to the intended order of questions: 1. **Check Conversation Flow**: Review your workflow nodes to ensure they are correctly linked and the conditions for moving from one node to the next are well-defined. This can help prevent the agent from deviating from the script. 2. **Use Specific Prompts**: Make sure that each prompt in your workflow is clear and specific. The agent should ideally respond based on predefined conditions that rely on the user's response. 3. **Test Individual Nodes**: Utilize the dashboard's testing features. You can test individual conversation nodes to verify responses using the
Test
button within each node's configuration. 4. **Review Variable Extraction**: Ensure that variable extraction is accurately defined within your nodes. Misconfigured variables can lead to unexpected behavior. 5. **Logs Review**: Check the [Call Logs, API Logs, and Webhook Logs](https://docs.vapi.ai/debugging) for any errors or unexpected behavior. This can pinpoint where issues lie within the workflow setup. If you're still encountering issues, the [Workflows Quickstart Guide](https://docs.vapi.ai/workflows/quickstart) offers detailed steps to structure your workflow correctly. By following these guidelines, you should be able to troubleshoot and refine your agent's behavior.
t
AI You've reached xxx. We're doing a short survey to better understand your situation so our team can offer the best possible solution. This call may be recorded for quality purposes, and all information is kept private. Is the house currently listed with a realtor? User No. AI May I please have your full name? User My name is Alec. AI Thank you, Ella. Could you provide the address of the property in question? User Yes. 35 15. AI Just to confirm, is the User 75. AI complete address 35 15? Street name? Could you please provide the street name for accuracy? User Yes. Agustrate. AI What is the best number for our team to reach you at? User 5 0 3 1 5 0 0 4 5 4 5. AI Could you confirm your mailing address? Physical address, city, township? And ZIP code.
The bot asks a question that is not on the list already in the second step
I need help from a living person to figure out the problem
I wonder if there is anyone here who helps, or am I only communicating with myself?
k
Could you please send a call id and workflow id? We would like to look at the configuration to see if it could be optimized in any way.