Any idea why this hangup command is sent after 15 seconds from call initiation. I don't see any setting for it? { "created_at": "2025-06-24T16:17:46.234732Z", "event_type": "call.hangup", "payload": { "call_control_id": "v3:sKeOAtpMvUA_v09HhNwqDVQu-YSzrn5nyxi8GTIyjxddlZp2zWJO4Q", "call_leg_id": "ba02b9c6-5116-11f0-b73a-02420aef97a1", "call_quality_stats": { "inbound": { "jitter_max_variance": "0.00", "jitter_packet_count": "0", "mos": "4.50", "packet_count": "0", "skip_packet_count": "0" }, "outbound": { "packet_count": "0", "skip_packet_count": "0" } }, "call_session_id": "b9ffe52a-5116-11f0-b387-02420aef97a1", "client_state": null, "connection_id": "2716398096190801696", "end_time": "2025-06-24T16:17:46.004113Z", "from": "+17707640606", "hangup_cause": "normal_clearing", "hangup_source": "unknown", "occurred_at": "2025-06-24T16:17:46.004113Z", "sip_hangup_cause": "487", "start_time": "2025-06-24T16:17:30.324125Z", "to": "+37062876550" }, "record_type": "event", "webhook_id": "0522bd41-0ab9-4624-bfb3-86618fb6e8c2" }

The logs say the assistant did not receive customer audio, which caused the assistant to hang up.

🟢 16:17:49:516 Call d891d87c-21fe-4bd0-9cac-e3447079fd4d Done. (call.in-progress.error-assistant-did-not-receive-customer-audio)

Thanks. I'm trying to increase ring time. So this command is issued during ringing, and I just want to ring for a while. like 45 seconds atleast

Hey there! As of now, we don't expose this parameter to increase the ringing time. However, if you'd like to see it implemented, you can raise a feature request for it. Once we have a sufficient workforce, the team will work on it. If you'd like to see this feature on our platform, feel free to add it to the feature request list here:

Okay, I'm just wondering why does it ring longer with Twilllio phone numbers?

Twilio, by default, has a longer ring timeout compared to Telnyx. This results in a longer timeout for Telnyx. You can raise a feature request for this and even request an increase for Telnyx. There's no doubt about that. If it's an urgent fix for you that's blocking some operations or production, please let me know, and I'll see what I can do.

I've raised a feature request. This is blocking release of my clients agent as they want this feature

I’ll investigate the increased ringing time with Telnyx and share my findings soon. I’ll also update you on the other outstanding issues as I gather more information.

Anything?

Hey [Vitalijus Alšauskas](https://app.plain.com/workspace/w_01HYEQ5FKPH8CPX2MS608B6S51/customers/c_01JYETYBCAWV66NW1FHVAWA4ZG/)**, Apologies but I didn't got chance to look into telnyx docs and other things most likely it will be reported to the team by this week end.**