Issues with making payments.
# support
d
This is for a client account and they are unable to add their payment method. The org ID is: cb668ef8-fec8-4661-8513-c373a6effcc3 Can you please check what's happening here.
k
Working on it
k
Hey Dragan, could you please try again? Now it should work, but if it still fails, please share a loom video displaying the error behavior.
l
I'm having the same issue.
k
Hey LivelinkAI, really sorry for your experience and for your customers' bad experience as well. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your organization ID.
d
It worked now, thank you for the support!
k
Glad it fixed