Worfklow Agent not doing what its told
# support
z
Im having issues where the start node is doing tasks from the nodes later on in the workflow. This makes it end up repeating the same thing twince workflow id 3356e2d5-0c03-46fb-a3d8-75072df83e0a eg. in the photo start node should just listen to what the caller wants help with, and then the in the next node ask what business they are calling from. Instead in some calls its asking for the business name in the start node and then again in the 2nd node https://cdn.discordapp.com/attachments/1387255711318413312/1387255711561547866/image.png?ex=685cae0f&is=685b5c8f&hm=74a7f9db737cec771b2126870015c2d4a65d6ee254ede0357610c1da307329b9&
also im not sure why its not extracting the BusinessName correctly
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AI
I understand. Before we proceed, I need to verify some information. What business are you calling from?
User
From auto lift.
AI
Could you please spell the business name for me?
User
Auto, a u t o space l I f t.
AI
"Let me confirm: That's , correct?"
User
It say anything. I said Autolift is a business name.
@Ahmad
k
Hi Zimmy, It sounds like your workflow may have a configuration issue where tasks are being executed in the wrong order. Here are some steps you can take to troubleshoot and resolve this issue: 1. **Review Node Configurations**: Ensure each node is configured correctly. The start node should only be listening, without any prompts for business names. You can adjust this by editing the prompt or task settings for the start node. 2. **Check Edges and Conditions**: Verify that the edges between nodes have the appropriate conditions. This ensures that the workflow progresses in the intended order. Make sure there are no conditions or logic on the edges that might cause a node to execute prematurely. 3. **Validate Variable Extraction**: If you are extracting variables in any of the nodes, confirm they are set to extract only in the node meant for that task. An incorrect variable setup might cause it to trigger sooner than expected. 4. **Testing**: Conduct a test call to trace the workflow path and observe the sequence of tasks. This can help identify where the prompt or action might be misconfigured. Refer to the [Workflows documentation](https://docs.vapi.ai/workflows) for detailed guidance on configuring nodes and edges accurately. By addressing these areas, you should be able to ensure your workflow progresses through the nodes as intended.