Hi team, I’m having issues with simultaneous call limits being triggered, even though I’m well below my limit. My account has a limit of 27 concurrent calls, and on my side I manage available slots based on the call status updates I receive from Vapi via webhook. I only send new call requests when I know the previous ones have been completed. However, I sometimes receive an email from Vapi saying my organization has reached the concurrent call limit, even when I’m only running 3 to 5 calls at most, like yesterday, which is far from the 27 limit. Could you please check if there’s any issue on your side? I believe my approach is correct—managing slots based on webhook status updates. Do you agree? Organization ID: a1118daf-fd20-41f4-82d4-1e00ef4a03c8 Thanks!

Can you please take a screenshot of your dashboard showing the amount of concurrent lines you have available for your org? We will double check the backend to make sure there aren't any discrepancies

Here’s the screenshot. I’ll be waiting for your feedback. https://cdn.discordapp.com/attachments/1387416377312411869/1389214047597105272/Screenshot_2025-06-30_at_08.59.53.png?ex=6863cde7&is=68627c67&hm=323f1afd0a628a833ed8067cf2493f7b614c167e61655efd4bcabfa30aee799f&

We made some changes in the backend and would like you to test it out when possible. The limit should be higher now.

Okay, monitoring. Thanks.

Let us know how you would like to proceed