Cannot connect vapi with elevenlabs
# supportk
kishan
06/25/2025, 1:02 PMI have added the starter pack in elevenlabs and cannot connect to vapi.
it is saying this error
@Vapi Support Bot @Vapi
https://cdn.discordapp.com/attachments/1387417785327681568/1387417785923276850/image.png?ex=685d4501&is=685bf381&hm=c44d466bb5822a5394b33eca9f06b5068e7a84dfe0d99bd332bfd1e53851ba12&
kishan
06/25/2025, 1:51 PM@User
kishan
06/25/2025, 1:52 PMplease help
kishan
06/25/2025, 1:52 PM@Shubham Bajaj
k
Kings_big💫
06/25/2025, 2:59 PMVapi can’t connect to 11Labs if you’re on the starter plan, upgrade to a paid plan, then verify your API key..
k
Kyle Brunker
06/26/2025, 10:42 PMHey Kishan, could you please share a loom video describing this error behavior and also share your organization ID so I could take a look at what went wrong for you.