From Intake Form, to Google Sheets, to Vapi?
# support
e
Hi all. I'm trying to customize interactions with assistants. We want to take information from a FORM on our website, log the Submitted data into a Google Sheet for reference, then once the customer is approved/verified we want Vapi to grab data/info from that Customer/Row as part of our Knowledge base. We are trying, but someone said we can only "write to with Vapi" and not "pull into Vapi" when it comes to external files. Is this correct or are we going about this the wrong way? Thanks in advanced.
k
Vapi is unable to read directly from Google Sheets, it can only write data to them. However, you can work around this limitation by either uploading approved rows as files to a Query Tool or by sending the data to Vapi in real time via a webhook before making the call.. https://docs.vapi.ai/tools/google-sheets
e
@Kings_big💫 Okay. Thanks, we'll check that out. Thank you.
s
checking if this is resolved/solved for you?