Neuphonic Voices doesn´t work
# supportg
Geremayaa
06/26/2025, 12:48 PMEach time I try to use Neuphonic Voices, I get this message.
https://cdn.discordapp.com/attachments/1387776643363377284/1387776643560636527/image.png?ex=685e9337&is=685d41b7&hm=4c4104b2ff692be092c380716b01444a26ba25e6dabc3a6522f0fb6bcb8f07de&
s
Subrat Sagar
06/26/2025, 1:01 PMRemove languageCode from your assistant voice setting.
Neuphonic does not require languageCode
k
Kings_big💫
06/26/2025, 1:08 PMRemove "languageCode" from the "voice" config, Vapi only accepts "provider" and "voiceId" for Neuphonic voices…
g
Geremayaa
06/27/2025, 11:01 AMThanks
Geremayaa
06/27/2025, 7:24 PMWhen I try updating it through API, it says: "Couldn't Find Neuphonic Voice. If you're using your credentials, check the voice exists in your Neuphonic account. If not, check the voice exists in the provided list"
But I am adding the voiceId as it should be:
{
"voice": {
"provider": "neuphonic",
"model": "neu_fast",
"voiceId": "ea66187e-eef6-4c83-a777-52d15cfdc8e2",
"language": "es"
}
}
k
Kings Big
06/30/2025, 6:33 AMHey! There are two things:
1. If you are using a VAPI API key, and the voice doesn't exist in our account, you couldn't use it.
2. In case you are using your own voice (a custom voice), you have to add your API key first and then import the voice by adding it to your organization inside VAPI. This way you will be able to use your voice.
Kings Big
06/30/2025, 6:33 AMLet me know how it goes for you.