Not able to forward calls
# supporta
Aurasync
06/26/2025, 1:15 PMHi, We are not able to forward calls. The sound is just "BIP BIP BIP", but transfer happening. This is URGENT!!!
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Subrat Sagar
06/26/2025, 1:23 PMCan you check and share the error you are getting on VAPI dashboard. Check for the SIP Status.
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Relatasso
06/26/2025, 1:36 PMWhere do i check this exactly? I see this on call logs "An error occurred in this call: call.in-progress.error-providerfault-transport-never-connected" @Subrat Sagar
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Subrat Sagar
06/26/2025, 2:02 PMLet me know two things
Are using a "SIP provider" ? If yes tell me the SIP error code.
Are you using E.164 format while putting the transfer number i.e. +countrycode number or not?
r
Relatasso
06/26/2025, 2:54 PMYes im using sip provider, yes im using e.164 format +countrycode. I get this "{"message":"Bad Request Exception"}" and labled as 404 @Subrat Sagar
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Subrat Sagar
06/26/2025, 3:32 PM@Relatasso This is SIP trunking issue. SIP server is not able to route to your number. Plan a meeting over google meet. Perhaps I would be able to solve this.
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Kings Big
06/29/2025, 8:30 PMPlease let us know If you require additional support
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Relatasso
07/01/2025, 12:18 AMIt was a SIP error after some digging. Thanks!
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Kings Big
07/01/2025, 11:59 PMNice work! If you need anything let us know