How do I disable texting? People are returning mis...
# support
m
...but the conversation flow doesn't work well for text and I want it to stop.
@Vapi Support Bot
v
LOL this is kind of funny
m
from where you're sitting maybe
v
No yeah definitely hope it gets worked out brother
m
from what I can tell, Vapi has started posting their SMS webhook URL on all Twilio imports, and since I just imported a SIP trunk with 120 numbers in it and Twilio unbelievably has no bulk actions, I'll probably have to delete it from each number one-by-one LOL
v
Sent you a friend request, you seem legit
s
Use postman to reset the setting for all your numbers via api if you’re able to
k
To disable SMS functionality in your setup, you'll need to adjust your telephony or messaging platform settings. If you're using Twilio, make sure that SMS capabilities are not enabled on the numbers you're using with Vapi. Another approach is to configure your assistant to not respond to SMS by adjusting server message settings or disabling SMS-related triggers, depending on your platform's options. This way, you can ensure that your service only handles voice calls, avoiding unwanted SMS responses. If your telephony platform allows for specific configurations regarding SMS, look for settings to turn off SMS auto-responses or disable SMS completely. This may involve adjusting configurations in your platform's console or dashboard to reflect these changes. If these settings aren't available directly, check the documentation of your telephony provider for advanced configurations or custom logic settings that may prevent SMS from being processed.
m
Yeah, this is how I set up the SIP initially, makes sense
So the SMS functionality works without using an SMS tool if it's enabled in Twilio? Can I specify inbound SMS handling in the system prompt? Might be worth leveraging if I can optimize it.
l
The number in Twilio has an incoming vapi webhook setup. Just remove that and change it to a Twilio worklfow where it just texts back that this number does not support text message.
This is what routes it to Vapi.
k
Yes, Vapi handles SMS without a separate tool if enabled via Twilio, and you can define inbound SMS behavior directly in the system prompt using message type logic..
k
> So the SMS functionality works without using an SMS tool if it's enabled in Twilio? Can I specify inbound SMS handling in the system prompt? Might be worth leveraging if I can optimize it. How your planning to leverage can you brief me more to align with you?
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