Hi can t buy phone number from vapi? I see import twillio vonage etc but not vapi

Vapi doesn't provide phone number. Vapi model is BYO number. You can get it from other providers based on your location. What is your location?

Hi CryptoGamer, Unfortunately, Vapi does not offer paid phone numbers directly. You can create up to 10 free US phone numbers on the Vapi platform if that fits your needs. Otherwise, you'll need to import a phone number from another provider such as Twilio, Telnyx, or Plivo. For setting up a free Vapi number, you can follow the [Creating Free Phone Numbers guide](https://docs.vapi.ai/free-telephony). If you decide to import a number from Twilio, you can use the instructions in the [Import number from Twillio guide](https://docs.vapi.ai/quickstart/import-twillio). If you need an international number, importing from Telnyx could be an alternative. The process is outlined in the [Import number from Telnyx guide](https://docs.vapi.ai/telnyx). Let me know if you need more help with the process.

can we use vapi phone number for actual calls? or its for testing only?

Hey CryptoGamer, Kyle's actually out on an offsite right now, but he'll be able to dive into this for you on Monday, and help figure out the best approach for your setup.

You can use the VAPI number for actual calls as long as they are US phone destinations, but just be aware of the limits

suppose if i schedule 100 calls and each call have a gap of 5 minute between each other. is there any chance of concurrent calls? and average call duration is around 1-2 minutes and some are voice mail.

Hey CryptoGamer, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

Thanks for your support so far. I just wanted to follow up on a few issues I'm facing: When I schedule calls through the API, they no longer appear in the call log with the “Scheduled” label. This used to work fine before. Even though I get a “Schedule Success” response from the API, I can’t see all the scheduled calls in the log. For example, I scheduled 30 calls recently, but only 18 show up in the log — and there’s no info about the missing ones. When I try to schedule calls through the backend manually, I get a concurrency error and can’t move forward. My org ID is: db8e767e-7545-44bf-a5cf-71038b34a748. I had also recharged last time, but because of these issues, I haven’t been able to fully use the credits, and my automations have stopped working. Would really appreciate an update or fix soon.

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team