Login Issue
# supportm
Muneeb
06/30/2025, 9:38 AMI am not sure what the issue is but we have not been able to login to our vapi account and have gotten the following emails. Have reached out on email too but no response.
For the record we have a single account that is accessed by all devs who do live in different regions which could be a reason for logins from various locations. Please resolve this ASAP as we have clients that get affected through this
@Vapi Support Bot @Vapi @VAPI Tech @Shubham Bajaj
https://cdn.discordapp.com/attachments/1389178349250809967/1389178351607873557/vapi_blocking.png?ex=6863aca8&is=68625b28&hm=cbbe599ae434f66d920ba50612da36676fd90bfb56944871043d81cd3e52c002&
k
Kings_big💫
06/30/2025, 10:49 AMSend your registed email address..
m
Muneeb
06/30/2025, 11:50 AMfinance@dataquartz.com
Muneeb
06/30/2025, 3:14 PM@Kings_big💫 any updates?
Muneeb
06/30/2025, 4:59 PMSorry for pushing guys but this is really urgent. We havent had any response on support email either. Please promptly resolve this. Ill be happy to assist with any verification documents
Muneeb
06/30/2025, 4:59 PM@Vapi @VAPI Tech @Kings_big💫
k
Kings_big💫
06/30/2025, 5:02 PMI'll update you when fixed
Kings_big💫
06/30/2025, 5:05 PMYou can try again @Muneeb
k
Kings_big💫
06/30/2025, 5:23 PMTry clear browser memory for vapi and then try in incognito mode..
m
Muneeb
06/30/2025, 5:27 PMCleared all cache and cookies. Tried on 3 different browsers in incognito mode too. Still nothin
s
Sahil
06/30/2025, 5:31 PM@Muneeb I don't see that your account is blocked anymore.
Sahil
06/30/2025, 5:31 PMCan you try to login once again?
Sahil
06/30/2025, 5:32 PMAlso, based on the error message you are not entering the right password.
m
Muneeb
06/30/2025, 5:58 PMOh my bad! was entering the wrong password. Works now. Please let me know how we can avoid getting blocked in future? Definitely wouldnt want this to happen again
k
Kings_big💫
06/30/2025, 5:59 PMGlad you figure it out
3 Views