Cannot replenish my credits - keep getting error m...
# supporto
Olivia
06/30/2025, 4:37 PMHi there - New user, got the 1000 credits free but now when I try to pay with debit, credit cards nothing works. HELP!
k
Kings_big💫
06/30/2025, 5:09 PMTry clear browser memory for vapi and then try in incognito mode..
o
Olivia
07/07/2025, 7:56 PMdid that, added debit card (should it just be credit cards?) it Link'd, I clicked the checkmark, but then got this red message pop up. I replied to your email, my org ID is 3cc0edbe-d03d-44c7-beca-888e1c5c1431
https://cdn.discordapp.com/attachments/1389283815565950976/1391870384768286870/Image_7-7-25_at_12.46_PM.jpeg?ex=686d77cf&is=686c264f&hm=667b447317d734f005008123bf281d4842541757c0b75e8dabae5ea8a5903d26&
Olivia
07/08/2025, 5:28 AMAny idea when we will solve this problem ?
c
Chiranjeet Mishra
07/09/2025, 9:43 PMIt looks like Stripe is saying there are insufficient funds on the card you're trying to use. There was also another card where the CVC or ZIP code didn't match. We provide the credits once Stripe confirms the payment went through. Please double-check the information on your cards, including the details mentioned.
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