hi everyone, i have an agent setup and everything is working well except getting it to transfer a call out to a human. i have created a tool and then tried a workflow and in both cases, the agent says it's transferring the call and then just hangs there. any suggestions?

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

sure. the call id for the last one is: 649cf233-6592-4fbe-9660-2195555e4df6, it's the last message in that message chain. time is 6/30/25, 1608pm. I expected it to call the number provided (reaching out to a human). the agent said "i'll transfer you" and then the call just ends.

{ "callId": "649cf233-6592-4fbe-9660-2195555e4df6", "endedReason": "[call.in](http://call.in)-progress.error-transfer-failed", "callType": "webCall", "userGuidance": "Call was not forwarded by assistant. End reason: [call.in](http://call.in)-progress.error-transfer-failed" }