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# support
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nearLucid
07/01/2025, 6:17 AM
I have an agent designed to conduct an interview. When the intended duration is nearing its end, I add a system message to tell the agent to summarize/conclude the call and say goodbye (kinda workaround solution to give the agent awareness of time in a way that hasn't been added natively) Expected behavior: The agent receives the message and concludes the call. Actual behavior: The agent receives the message (verified in call logs) and ignores it, continuing to ask questions.
https://cdn.discordapp.com/attachments/1389490043885846538/1389490044489699388/image.png?ex=6864cef2&is=68637d72&hm=023198b4fc6114dfc803c7bbf7699a95b088d5620b7d047d55ee1abe3aaefaa3&
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Chiranjeet Mishra
07/01/2025, 8:46 AM
Inject the current time and remaining duration into the prompt, enable the "End Call" tool so the agent can autonomously conclude, and optionally trigger a webhook event near the end to reinforce the instruction..
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