Assistant doesn't see or doesn't understand knowle...
# supporta
Andrii
07/10/2025, 9:27 AMHere is chat id example: 72b90113-759e-460d-be4f-8e29e80967d6
I uploaded very simple .txt file with the info:
Available Price plans
Basic price plan - 7€ monthly
Standard price plan - 23€ monthly
Pro price plan - 47€ monthly
B2B price plan - 95€ monthly
And I don't understand why Assistant can't answer simple question: "What price plans do you have?" .
I would very grateful if somebody can help me to understand what is wrong.
https://cdn.discordapp.com/attachments/1392799267470442587/1392799268120563712/image.png?ex=6870d8e6&is=686f8766&hm=3e0ae669a31ffb0b91b6bf3465b18830823a252b19c05404635b02c87a7702c8&
https://cdn.discordapp.com/attachments/1392799267470442587/1392799274890301511/image.png?ex=6870d8e8&is=686f8768&hm=14aa31df362e43b914bdd6aa0c0a84063a79ab3b9a583285c0feaf53a2c79266&
x
Xander
07/10/2025, 10:03 AMYea, the chat function doesnt work with knowledge base
Xander
07/10/2025, 10:04 AMYou need to talk to it
Xander
07/10/2025, 10:04 AMThen it works
Xander
07/10/2025, 10:04 AMHad the same issue
a
Andrii
07/10/2025, 10:06 AM@Xander thank you 🤝
c
Chiranjeet Mishra
07/11/2025, 10:03 AMNice work! Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
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