When I make a test call or use Speak to assistant in my browser, it doesn't speak and is just quiet. Please advise ASAP! Assistant: 22321d1a-7806-4936-983a-550e9394a31c

We truly apologize for the inconvenience you’ve faced. To help us resolve this issue quickly, please share your call_id with us. Thank you for your understanding..

1cdf2c6d-0737-4af4-9ce2-feede47badd8

I have the same problem with these calls:

30e54623-70b0-4238-a6c1-00cfaefb440d
328dee7b-b8fd-4ea0-bc59-ff71c0e776b6
dae1736d-75b8-433c-93b4-359ca0af0b2e
86e75e47-78e4-4ba0-9914-d88ad2cbd225
e2f5abf9-281e-4f4b-89fc-68b16343855c
98bb0b2c-2e5d-4041-b009-0a24b5a6cea5
8cdc8d6c-9ef4-4878-8d93-0262a4d078d9
3f6db63a-e7eb-495f-a7db-6b7e9ad7ff87
e87d1127-da42-4da0-bdda-833cb4dcc4b8
5422f058-5750-487c-9bbc-a8cffb1ddfeb
73efb742-cb6f-4e41-827c-5dee01157bce

Ant updates??

I've already forwarded your issue to the executive, and they're currently investigating it. They'll get back to you..

Hey Francois, apologies for the late reply. The issue is on us. What's happening currently is we are prematurely sending voice requests to our voice provider, which ends up sending the request before a connection is established and causes silent in your call and eventually calls fail with the silent timeout of customer ended call. Could you try again with two test calls? If still doesn't work for you, I'll suggest to use switch to some other product for for 2-3 days.