Sending SMS when there is no SMS tool
# supportm
MadHatMedia
07/10/2025, 3:18 PMIt got stuck in a loop sending hundreds of SMS messages even though there was no SMS tool or function added to send SMS. SO 2 bugs. 1, its sending SMS when its not supposed to. 2. It gets stuck in a loop and repeats sending the SMS over and over again costing me hundreds of Dollars
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Chiranjeet Mishra
07/10/2025, 3:58 PMDisable the SMS tool in vapi, remove Twilio SMS webhook, ensure SMS is sent only once using conditional logic, and avoid sending system messages during active responses to prevent loops..
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MadHatMedia
07/10/2025, 9:27 PM1. We do not and never had SMS tool in vapi. NEVER. we only had 2 tools, End call and Trasnfer call. And even on the log you can see there was no SMS tool. And the End Call Tool was being called and it malfuntioned and would not end calls. It was being called and had a status of success, but the call never actually ended. 2. We checked Twilio SMS, there is no webhook. We had 3 people check. no one was able to find a webhook. 3. We do not have any system messages enabled. We checked all those things before posting here in support.
MadHatMedia
07/10/2025, 9:28 PMIf you check the logs, you see we never had the SMS tool even created. We never had it in our VAPI JSON api to Post a call. the SMS tool was never in our Flow.
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Chiranjeet Mishra
07/12/2025, 6:38 AMHey MadHatMedia,
Kings Big's actually out on an offsite right now, but he'll be able to dive into this for you on Monday, and help figure out the best approach for your setup.
Regards,
Shubham Bajaj
Solutions Engineer
Chiranjeet Mishra
07/12/2025, 6:38 AMHey MadHatMedia,
Just a heads-up Kings Big is out for the weekend and will be back on Monday. Once he’s back, he’ll dive into this and help you figure out the best approach for your issue.
Regards,
Shubham Bajaj
Solutions Engineer
Chiranjeet Mishra
07/12/2025, 6:38 AMHey MadHatMedia,
Just a heads-up Kings Big is out for the weekend and will be back on Monday. Once he’s back, he’ll dive into this and help you figure out the best approach for your issue.
Regards,
Shubham Bajaj
Solutions Engineer
Chiranjeet Mishra
07/12/2025, 6:41 AMHey MadHatMedia,
Apologies for the same email getting repeated more than once.
There is a bug in our system which has triggered this message to be sent again many times.
I will make sure that this never gets repeated again.
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MadHatMedia
07/14/2025, 2:44 PMOk we are needing an update on this please
MadHatMedia
07/15/2025, 1:07 PM????
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Chiranjeet Mishra
07/15/2025, 10:46 PMHey MadHatMedia,
Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it.
We'll circle back with you soon to get this sorted out.
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MadHatMedia
07/17/2025, 2:50 PMit has been a week! and we got billed for stuff that we should not have been billed for. this is a big deal. this is insane that support is so bad. you guys just riased over 20 million, why is support so bad!
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Chiranjeet Mishra
07/19/2025, 3:56 AMSorry for the delays as we are currently experiencing an extremely high volume of support requests. Please provide your org id and we will review your account.
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MadHatMedia
07/21/2025, 2:05 PM????
MadHatMedia
07/21/2025, 2:05 PMseriouly over a week and no answers
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Chiranjeet Mishra
07/23/2025, 10:21 AMCould you please provide your org id and a call id for our investigation. We will not be able to proceed without that information.