Dear VAPI Support, I’m reaching out to report an issue with the identity verification process on your platform. I’ve attempted to complete the verification multiple times over the past two days, but the system gets stuck in an endless loading state and never finishes. There is no result, confirmation, or error message — it just keeps spinning. Since your platform uses Veriff for identity verification, the issue might be related to that integration. I’m attaching a screenshot of the screen I see during the process, in case it helps with troubleshooting. At the moment, I’m unable to access my VAPI account because of this, and my AI agent is locked inside that account — so this issue is preventing me from continuing my precious work. I’d appreciate it if you could look into this as soon as possible or let me know how to proceed. Thank you for your help. https://cdn.discordapp.com/attachments/1393289086319722546/1393289086927765574/image.png?ex=6872a114&is=68714f94&hm=0f744d77e59b32f64c543305418c324833a40e71b5d5d23e17b647689cffca5d&

Hey, Could you provide me your VAPI email address?

alexobidiegwu@gmail.con

Hey alexander, Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward. Regards, Shubham Bajaj Solutions Engineer

Any update?

Hey alexander, Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it. We'll circle back with you soon to get this sorted out.

Why is it so difficult to just signup? This is 2025. Almost no website has this problem. I am still getting error when trying to sign in. https://cdn.discordapp.com/attachments/1393289086319722546/1402368212842057748/image.png?ex=6893a8ac&is=6892572c&hm=95d8092313c64761a4d97bc44744cbaed75a7d293e4150ab34319d5e22252ee1&

Hi Alexander, could you please check again? If it's still not working, I've also shared a magic link you can use.

Hi Praveen, i have this issue also, what can i do?

Your account should be fixed too now

Still getting error again

Can you share a loom video

Working on it

Your shit still fails]

Sorry Alexander, try one more time.

Your trash application still fails.

We believe your VPN/Proxy is triggering a block on veriff, which is labeling your account as

HIGH-RISK

. As long as you get one successful login, it should work. We will also send you a magic link to your email as a worst-case scenario option for logging in. We understand that this process is frustrating, but just know that we will continue to try to get you that once successful login. Hopefully this should be the last one. Please try one last time.