Transfer Call Tool Not Saving
# supportc
codyhowell4
07/11/2025, 8:32 PMWhen I try to save the transfer it says there's an error
https://cdn.discordapp.com/attachments/1393329133676658718/1393329134205403196/image.png?ex=6872c660&is=687174e0&hm=bd6a849fb6f4df927e918ad8fdf8d5b73652cf4183d6385b4ed61943119eed68&
codyhowell4
07/12/2025, 4:50 PM@User any update?
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Chiranjeet Mishra
07/13/2025, 12:09 AMHey codyhowell4,
Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.
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codyhowell4
07/14/2025, 4:04 PMThank you
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Chiranjeet Mishra
07/15/2025, 9:21 AMUncheck the enforce E.164 box then attempt to save
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codyhowell4
07/15/2025, 8:55 PMthat saved now. thanks
codyhowell4
07/15/2025, 9:03 PMit saved, but it still doesn't work
codyhowell4
07/15/2025, 9:03 PMcodyhowell4
07/15/2025, 9:14 PMare call transfers not allowed on the pay as you go plan?
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Chiranjeet Mishra
07/16/2025, 8:11 AMWebCalls are not able to transfer to external destinations. You need to initiate a phone call whether its an inboundPhoneCall or outboundPhoneCall with a SIP or PSTN number then you will be able to transfer
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