Hi all, I get a lot of requests here in Australia from Bars and Restaurants for voice agents. These Bars and Restaurants use specialised booking software to take and manage bookings but the software doesn’t allow API access. Does anybody have experience in this or know of a way around something like this so we can build our own agents to supply to these venues? Just want to know if its possible for VAPI voice agents to handle bookings if the restaurants booking software doesn’t offer API access? Thanks everyone

Hi Zac Pagan, Yes, it is possible to use Vapi to build voice agents for bars and restaurants even if the existing booking software does not offer API access. Vapi's Workflows allow you to design voice agents that handle complex customer interactions, such as scheduling and managing reservations, by using visual decision trees and conditional logic. You can build a solution where the voice agent interacts directly with customers to take and confirm bookings, bypassing the need for direct API integration. Alternatively, you might consider manually syncing the data between the voice agent and the booking software. For more detailed guidance on setting up such systems, you can refer to the [Appointment Scheduling example](https://docs.vapi.ai/examples) which provides insights into building similar assistants.