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Hey Alberto, Thank you for reaching out. Please note that our team does not operate over the weekend. We'll be back in the office on Monday and will dive straight into your issue then to determine the best way forward.

Thanks @Shubham Bajaj , we've seen this error multiple time this week, however it was always at the beginning of the call.

Hey Alberto, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

any update?

Could you please share another recent call id where this occurred? We would like to investigate the logs a bit more

Hi Kyle, seems the issue is solved

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue